Refund Policy

Last updated: 2026-10-17

This policy explains when purchases of virtual currency in Crownpupil (the "Game"), operated by Crownpupil LTD, registration no. 2222222GB, can be refunded. It is part of our Terms and Conditions.

1. Digital content delivered immediately

Virtual currency is digital content that is added to your account as soon as your payment is confirmed. At checkout you agree to immediate delivery and acknowledge that you lose your right of withdrawal once delivery begins (Directive 2011/83/EU, Article 16(m)). Purchases are therefore not refundable simply because you changed your mind.

2. When we refund

We refund a purchase in full when:

  1. you were charged but the currency was not added to your account;
  2. you were charged more than once for the same purchase;
  3. the purchase was made without your permission (for example, by someone using your card or account), and you tell us promptly;
  4. the currency or the feature you bought is faulty or not as described, and we cannot fix it within a reasonable time;
  5. the law of your country gives you a right to a refund.

3. How to ask for a refund

Write to support@crownpupil.site from the email address on your account, within 14 days of the purchase where possible. Include your player name, the invoice number and a short description of the problem. We reply within 14 days.

4. How refunds are paid

Approved refunds go back to the original payment method, normally within 14 days of our decision. Your bank or card provider may take a few more days to show it. The refunded currency is removed from your account; if it has already been spent, your balance may become negative.

5. Chargebacks

Please contact us before disputing a payment with your bank. If a payment is charged back or reversed, we remove the corresponding currency and may suspend the account until the matter is resolved, as described in the Terms.

6. Contact

Crownpupil LTD
13 road street
Email: support@crownpupil.site